& Warranties

We are dedicated to keeping your equipment in perfect working condition.

Should your equipment need repair, a simple phone call to our office or service request filled out from our website, under our “Support” tab, is all it takes to bring one of our factory trained technicians to your facility or home.

We’ve been in the business long enough to know not just our brands, but our competitors. Many times we can troubleshoot over the phone, before sending out a technician. Sometimes the solution is simply a good dusting or removing a ball from under a treadmill. Trust us, we have seen it all and don’t judge.

Service & Warranties


Preventative maintenance is the best way to extend the life of your equipment and ensure proper functionality. Preventative maintenance programs are available and can be individually customized for your facility’s needs. The performance of your equipment depends on these recommended service checks, adjustments, calibrations, lubrication procedures, inspections and cleaning of your equipment.

So how often should I have Preventative Maintenance?

Commercial Fitness Equipment

Commercial fitness equipment should be cleaned and professionally serviced 3-4 times a year, depending on usage, to check for loose parts or miscellaneous internal dust.

Home Fitness Equipment

Home fitness equipment should be cleaned thoroughly 1-2 times per year.

Treadmill Decks

Treadmill decks should be lubricated 1-2 times per year.

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Cleaning Your Equipment

You know how to use fitness equipment, but do you know how to clean it?

  1. With a clean cloth wipe your machine down to remove any dust and loose dirt.
  2. Sweep the floors around and underneath the equipment.
  3. Unplug the machine.
  4. Make a solution of 1Tablespoon bleach and ONE gallon warm water. Slightly dampen a clean cloth with the above bleach/water mixture and wipe down your equipment all over, but concentrating on most commonly used areas.
  5. Wipe your machine again with a dry cloth to remove any excess moisture.

Register Your Equipment

Click here to learn more about registering your equipment.

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Pro Tip!

Keep your fitness room exciting!

Consider rejuvenating your space by trading in one or a few old, tired pieces of equipment for a new state-of-the art commercial piece of cardio or strength equipment. Subtle changes in your equipment offerings break up the “monotony” and keep your clients feeling refreshed. We promise you, your members will thank you!

Not every fitness room is the same.

It is important to design a fitness amenity based on it’s users. Student Housing facilities are much different than Senior Living and County Clubs are much different than Fire Stations fitness rooms. Let us help you design your space towards your population.

Are you covered in case of liability?

Make sure you have commercial equipment in a commercial fitness amenity. If a fitness room has home grade fitness equipment and a user gets injured, the facility is responsible for improper equipment placed in an inappropriate setting.

Different types of equipment.

Fitness equipment is broken down into a few categories: Full commercial, light commercial, specialty home fitness and sporting good fitness. Ask us which one best suits your needs.

Invest in the product, not the technology.

Several fitness companies are selling you on their programming. Every month today’s technology outdates itself. Look for quality manufactures with machines that fit your fitness needs. The classes available in cyberspace nowadays are endless, don’t limit yourself to just one virtual fitness company.

Consider Your Needs.

The equipment should satisfy your interests and needs. The activities you can do with this fitness equipment should be challenging and enjoyable. Just buying an equipment piece does not mean that you will really use it, especially since it is something new, which makes it harder to use. Make sure you already know the equipment and that it is something that you have already tried in a gym. Start by buying small sets of equipment that match your interests.

Consider The Space.

Before buying fitness equipment, make sure you know where you can put it and how much space can be spared for it. Try to think where to place a treadmill before buying it. Measure to see if your space can accommodate the equipment. Plan ahead and ensure that the equipment can be brought into your home without creating problems. Is it safe for you? If you have pre-existing health issues, consult with your to ensure that the equipment is suitable for you. Some fitness equipment may not be easy to use and can cause injury to your body.

Consider The Price.

Don’t be fooled by the thought that you will gain more satisfaction from the fitness equipment because you spent too much money on them. Always consider how much you are willing to pay for a certain fitness equipment. Also, ask yourself if it is worth so much. Just because an equipment is expensive it does not mean the quality is great. Always check the quality or consult with an expert before you buy the fitness equipment.

If it was easy, everybody would be doing it!

Ignore claims that an exercise machine or device can provide long-lasting, easy, “no-sweat” results in a short time. These claims are false: You can’t get the benefits of exercise unless you exercise with right piece of equipment.

Put the Work In and Get the Results!

Question claims that a product can burn fat off a particular part of the body — for example, the buttocks, hips or stomach. Achieving a major change in your appearance requires sensible eating and regular exercise that works the whole body.